Welcome to FormsAdda. This Refund Policy explains the terms and conditions applicable to purchases made through the FormsAdda website, including digital study materials, previous-year question papers, guess papers, educational PDFs, courses, subscriptions, and other paid services.
By making a purchase on FormsAdda, you acknowledge that you have read and agreed to this Refund Policy.
1. Digital Products and Study Materials
FormsAdda primarily provides digital educational products and services, including but not limited to:
- Previous-year question papers
- Guess papers and exam preparation materials
- Educational PDFs and study notes
- Subject-wise study materials
- Online courses or educational content
- Downloadable digital resources
- Other digital educational products
Due to the nature of digital products, payments made for successfully delivered or accessed digital products are generally non-refundable.
Once a digital product has been successfully delivered, downloaded, or made available to the customer, the order may not be eligible for cancellation or refund.
2. Incorrect or Duplicate Payment
If you have been charged more than once for the same product or transaction due to a technical/payment processing error, you may contact us for verification.
After verification, the duplicate amount may be refunded to the original payment method used for the transaction.
3. Failed Transactions
If your payment has been deducted from your bank account, UPI, card, or other payment method but the order has not been successfully created or the product has not been delivered, please contact FormsAdda support.
We will verify the transaction with our payment gateway and, where applicable, initiate a refund for the unsuccessful transaction.
The time taken for the amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.
4. Technical Issues
If you experience a genuine technical issue that prevents you from accessing a purchased digital product, you should contact us as soon as possible.
After verification, FormsAdda may provide one of the following solutions, depending on the circumstances:
- Restore access to the purchased product;
- Provide the purchased material again;
- Correct a technical issue affecting access; or
- Issue a refund where FormsAdda determines that the product cannot reasonably be delivered.
A technical issue does not automatically qualify an order for a refund.
5. Incorrect Product Selection
Customers are responsible for checking the product details, examination, class, subject, year, or other relevant information before completing a purchase.
Refunds generally will not be provided where a customer:
- Purchases the wrong product;
- Selects the wrong examination or subject;
- Purchases a product they no longer require;
- Changes their mind after purchase; or
- Purchases a product unintentionally but the product has already been delivered or accessed.
However, FormsAdda may review exceptional cases at its discretion.
6. Product Not as Described
If you believe that the digital product received is materially different from the product description displayed on the FormsAdda website, please contact our support team with your order details and relevant evidence.
After reviewing the matter, FormsAdda may provide an appropriate resolution, which may include replacement access, correction of the product, or a refund where applicable.
7. Refund Request Process
To request a refund or report a payment-related issue, please contact FormsAdda support with the following information:
- Customer name
- Registered email address
- Mobile number
- Order/Transaction ID
- Date of payment
- Product purchased
- Payment method
- Reason for the refund request
- Supporting screenshots or transaction details, where applicable
Requests can be submitted through the contact details provided on the FormsAdda website.
8. Refund Verification
All refund requests are subject to verification.
FormsAdda reserves the right to:
- Verify the transaction;
- Verify whether the product was delivered, downloaded, or accessed;
- Request additional information or evidence;
- Reject fraudulent, abusive, or unsupported refund claims; and
- Determine the appropriate resolution based on the circumstances.
Providing false information or attempting to obtain multiple refunds for the same transaction may result in cancellation of the request and restriction of access to FormsAdda services.
9. Approved Refunds
Where a refund is approved, it will generally be processed through the original payment method used for the transaction, where technically possible.
The actual time required for the refunded amount to reflect in the customer’s account depends on the payment gateway, bank, card issuer, UPI provider, or other financial institution.
FormsAdda is not responsible for delays caused by third-party financial institutions or payment service providers.
10. Cancellation
Orders for digital products may generally not be cancelled once the product has been delivered, downloaded, or access has been provided.
If you believe that a cancellation is required because of a payment or technical issue, please contact FormsAdda support immediately so that the transaction can be reviewed.
11. Promotional Offers and Discounts
Products purchased under promotional offers, discounts, coupons, or special campaigns may be subject to additional terms and conditions.
Unless specifically stated otherwise during the offer, discounted or promotional purchases are also subject to this Refund Policy.
12. Fraudulent Transactions
If you believe that an unauthorized transaction has been made using your payment method, please contact your bank/payment provider immediately and notify FormsAdda support with the transaction details.
FormsAdda may investigate the transaction and take appropriate action based on the available information.
13. Changes to This Refund Policy
FormsAdda reserves the right to modify or update this Refund Policy at any time.
Any changes will become effective when the revised policy is published on this page. Customers are encouraged to review this page periodically for the latest information.
14. Contact Us
If you have any questions regarding this Refund Policy or a payment-related issue, please contact FormsAdda through the contact information available on our website.
Website: FormsAdda
Support: Please use the official contact/support details provided on the FormsAdda website.
By purchasing any product or service from FormsAdda, you acknowledge that you have read, understood, and agreed to this Refund Policy.